Toxic culture? Retention issues? Low production? Revenue loss?
These are only a few symptoms of a business that’s suffering from a poor foundation or a complete lack of. Do you find yourself there? It’s a frustrating place to be in business and the result can be devastating.
I speak often publicly about the “foundation” of great business. It seems profound, but it’s really just common sense. The problem lies in the fact that business owners and leaders are often too close to the problem to see it. This is where outside perspective, employee feedback or coaching/consulting can really add valuable insights. It’s very difficult to fix what you don’t know is broken…or missing!
While these are only a few of the symptoms of a weak foundation, they are BIG ones. If you’re a business owner reading this…you know exactly what I’m talking about. You’ve seen it. If you’re an employee reading this…you also know exactly what I’m talking about. So…what’s the fix?
First, I’d like to say…we are ALL leaders in our own specific ways. Leadership is a major foundational piece of business, as everything stems from this in one way or another. Leaders set the pace. There are a handful of things amazing leaders do!
Without this piece in place, the next two foundational pieces would struggle to be in alignment with a healthy business.
George Bernard Shaw said it best, “The single biggest problem with communication is the illusion that it has taken place.”
We all communicate, but what we say and what we hear is very different. How much time one person needs to process a thought before responding will vary greatly from that of another person. Direct verses indirect communication is received differently depending on the ears hearing it.
Communication makes the world go-round but is the single most complained about thing by employees (and arguably anyone in a relationship with another human being). Understanding your own communication style and the style of those within your business will GREATLY improve how messages are delivered, received, and acted upon. The art of skillful communication is LEARNED not acquired at birth…and can make miracles happen. Sales increase, team dynamics improve, conflict resolves itself and people thrive.
This is last, but certainly not least. In fact,…it’s the goal of the other two! Culture, especially since 2020 is one of the MOST important aspects of employment for more people than ever before. The Great Resignation is very aligned with the fact that people woke up and realized that they HATED what they did and where they did it. The money was no longer as valuable as the time spent in a poor culture. I spoke to so many people, and still do in regards to exactly this. People crave more, and rightfully so. The cold capitalist business model that puts profit over people is dying. Individuals (more and more daily) are leaning into something greater for themselves…purpose, alignment, and deep satisfaction!
If you’re looking to assess your own culture, please follow the link HERE for some valuable questions to ask yourself and your staff. We all have a culture, the question is…is it the culture we want? If you’re looking to assess and make real changes, please contact me HERE to set up a free consultation! My purpose and passion is to create stronger businesses that employ the best individuals!